Refund policy

Returns & Refunds Policy

We want you to feel confident shopping with us. If something isn’t right, we’re here to help.

Returns Eligibility

We accept refund requests within 30 days of delivery. To be eligible for a return, your item must be:

• Unused and in the same condition that you received it.
• In its original packaging with all accessories included.
• Approved by our support team before being sent back.

How to Request a Refund

To start a return, please contact us at: support@plugify.com.au

Please include your Order Number and a brief description of the issue. We will review your request and provide you with the return address and instructions if approved.

Faulty, Damaged, or Incorrect Items

If your item arrives faulty, damaged, or incorrect, please contact us within 7 days of delivery with photos of the issue. We will work with you to arrange a replacement or refund immediately.

Change of Mind Returns

We understand that sometimes things change. Refunds for "change of mind" purchases are accepted provided that:

1. The item is unused and in original condition.
2. The customer pays for the return shipping costs.

Non-Refundable Items

Please note that the following items are not eligible for refunds:

• Sale or clearance items (unless faulty).
• Items damaged due to customer misuse or normal wear and tear.
• Items returned without prior approval.

Return Shipping Costs

If your return is approved for a "change of mind," you will be responsible for the cost of return shipping.

We strongly recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

Refund Processing

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved: Your refund will be processed, and a credit will automatically be applied to your original method of payment.
• Timeline: Please allow a few business days for the funds to appear in your account, depending on your bank or payment provider.